Video Conferencing

Integration Services Video and Collaboration provides coordination and support for collaboration over the network between all schools, centers, and divisions of the Johns Hopkins Institutions, ranging from telemedicine to distance learning. Utilized technologies include streaming media, videoconferencing, web-conferencing, and audio-conferencing. Current conferencing services include:

  • Polycom multipoint bridging services (fee based service contract or event based)
  • Polycom secure gateway services (for connecting to sites outside of the Hopkins network)
  • Polycom endpoint and infrastructure support agreements (includes system support and replacement, full bridge access and system and call support)
  • Virtual meeting rooms (24/7 multipoint video conferencing call service, no scheduling needed)
  • CloudAXIS Suite or Practitioner Room (Provides multipoint browser based desktop video and room based system calls, content sharing and scheduling through a personal portal)
  • Desktop Client support via Polycom RealPresence Desktop Client
  • Non-contract and after hours support

For more information contact help at:


Use the links below to get more information on our service offerings and rates for each.

ISVC Video Conferencing

There are a range of collaboration and conferencing tools available to Hopkins users. This page provides details on the options available including which conferencing tools are available and some of the costs, benefits, and potential risks of using each conferencing tool. Each conferencing type provides its own level of interactivity or “connectedness” ranging from low with instant messaging to very high with room-based videoconferencing. Each conferencing type occupies different cost and complexity levels. Audio conferencing is the mostly widely used, and best understood conferencing solution. Audio conferencing is easy to use (requires only a telephone), comfortable for the users, and relatively inexpensive.

Audio conferencing is available as either automated or attended. In an automated audio conference, the host manages all aspects of the meeting. An attended audio conference meeting is managed by one or more operators providing meet and greet, dial-out, and problem resolution services.

Web conferencing is the fastest growing segment of the conferencing industry. Web conferencing allows users to share computer based content through the public Internet, intranet, or other IP network through a browser.

Basic web conferencing solutions provide the ability to view another person’s computer screen, while function-heavy offerings allow sharing control of documents and desktop between users. The most common use of web-conferencing is to host and distribute web-based presentations and software demonstrations. Web conferences are usually combined with audio conferences to provide content and voice sharing capabilities. Some solutions include audio conferencing and limited video through a webcam.

Videoconferencing has been around for approximately 20 years and provides the highest level of conferencing intimacy and “connectedness.” The basic videoconference is a point-to-point session between two different locations, however specialized bridging equipment enables multi-point meetings between three or more video systems or to systems located outside of Hopkins.

Tools Available at Hopkins

At Johns Hopkins, a range of tools are available across the spectrum described above. While this document highlights the technologies in high use at Hopkins, there is a large marketplace of audioconferencing and webconferencing products and services. Hopkins users are not restricted to using only these tools.

Audio and Web Conferencing

The webconferencing tools below allow connection on a PC or Mac through a web browser and Internet connection. End users will need a webcam for video and microphone and headset installed on their computer to take full advantage of features. Audioconferencing over regular phone lines can work with these tools. Each webconferencing product has its own interface and takes some level of training and use to understand. These tools are intended for use by individuals sitting at a PC.

Microsoft Lync

Johns Hopkins Instant Messaging (JHIM) offers a secure, internal Instant Messaging solution that can be used to collaborate among people within the Johns Hopkins community. JHIM uses Microsoft Lync 2013 and offers advanced capabilities beyond text-based IM including voice, video, and application sharing. More information on Microsoft Lync is available here. Please note: in order to use JHIM, you must request an account. All employees at Hopkins and its affiliated institutions are provisioned with a Lync account by default.

Video Conferencing

Johns Hopkins has close to 200 room-based systems located at various campuses. Room-based videoconferencing systems provide the highest quality video and audio and allows for multiple people to participate from one location. The room-based systems at Hopkins can also dial out to locations outside of the Hopkins network, either directly or through the bridges on the Hopkins network. Content can be shared to remote participants either through a hard-wired connection to the system or wirelessly by using Polycom People+Content IP.

The bridge is supported through (ISVC) Integration Services Video and Collaboration. It currently supports ISDN videoconference connections and IP videoconference connections and non-standards based connections such as Lync. Systems under an active JH support contact can schedule calls using our online scheduling form @ at no additional charge. Live VNOC call support is also available to all active JH support contract holders M-F between 8:30-5pm @ 667-208-6100, during all other hours please use the on-call number @ 443-240-3945.

Use of the bridge and support for non-contract holders will be billed on the per incident rate of $150 per hour for support and $1.50 per minute for bridge connectivity per end point.